110 Global, LLC

In today's fast-paced business landscape, optimizing your contact center operations is crucial to delivering exceptional customer experiences and achieving operational efficiency. That's why we are excited to introduce you to our Workforce Management (WFM) software solutions, designed specifically to empower contact centers like yours. If you need a solution to forecast and schedule your contact center, we have tools to do the job!
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Contact Center Workforce Management (WFM) is a strategic discipline and set of processes used in customer service organizations to optimize the workforce to meet customer demand efficiently and effectively. It involves forecasting customer interactions, scheduling the right number of agents with the appropriate skills, monitoring and adjusting in real time, and analyzing historical data to continuously improve contact center performance.
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At 110 Global, we understand the unique challenges faced by contact centers, from managing a diverse workforce to meeting customer demands efficiently. Our WFM software is your solution to address these challenges and more. Here's how it can benefit your contact center


Demand Forecasting

This involves using historical data, trends, and seasonality to predict how many customer interactions (such as phone calls, emails, chats) are likely to occur in the future. Accurate forecasting is crucial for proper staffing.


Agent Scheduling

Once the demand is forecasted, WFM professionals create agent schedules that align with predicted demand. This includes assigning agents to specific shifts, considering their skills and preferences, and ensuring adequate coverage during peak times.


Resource Allocation

WFM aims to optimize resource allocation, ensuring that you have the right number of agents with the right skills available to meet customer needs while minimizing overstaffing and understaffing.


Workforce Optimization

The overarching goal of WFM is to optimize the workforce to ensure that customer service levels are met efficiently and at the lowest possible cost.


Performance Analytics

Historical data and performance metrics are continuously analyzed to identify areas for improvement. This includes evaluating agent performance, customer satisfaction, and operational efficiency.

Meet Our Great Team Members

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Meet Our Great Team Members

Chief Scientist

Joan Curran

Continuity Announcer

Jean Byrne

Meteorolgical Officer

Meteorolgical Officer

Meteorolgical Officer

Who We Are

With over 30 years of experience in the contact center industry, we offer feature rich and functionally friendly secure, hosted workforce management solutions for contact centers big and small, for a reasonable price.  We don’t believe WFM should cost you a small fortune to be genuinely effective.

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Plans and Pricing

Forecasting Only

Get access to Plan Xpress, our full-service forecasting tool
$ 199 Monthly
  • Accommodates 10 years of history + forecast horizon
  • Forecast using history, or sales install base
  • Adjust forecasts at the 30 minute interval level
  • Forecast Accuracy analysis
  • Proprietary algorithm

Scheduling Only

Get access to schedule palette, our full-service scheduling solution
$ 119 Monthly
  • Create desired schedule templates
  • Generate schedules automatically
  • Track off-phone agent time and exceptions
  • Export CSV file for payroll

Forecasting & Scheduling

$ 320 Monthly
  • Enjoy unlimited access to both flagship solutions Plan Xpress
  • and
  • Schedule Palette and earn incredible savings

Get In Touch

Address:110 Global, LLC. #1017
5001 Sergeant Road Suite 50
Sioux City, IA 51106
Call Us : 712-314-6549

Affordable, Feature Rich Workforce Management Solutions