Particular Hosted Systems for Call Centers
At 110 Global LLC, we have a thorough understanding of the complex challenges that contact center workplace management software faces, from effectively managing a varied staff to satisfying consumers’ ever-changing needs.
For addressing these issues and improving operational effectiveness, our workforce management software is the ideal choice. Let’s explore how its many features may dramatically improve your contact center workforce management’s performance. Demand Forecasting is a fundamental feature of our WFM program.
A thorough examination of past data, trends, and seasonal patterns enables call center workforce management software to predict the number of upcoming consumer interactions, including chats, emails, and phone calls. This kind of planning is essential to guaranteeing the correct quantity of employees and resource distribution.
Moreover, Agent Scheduling inside our top workforce management software represents a careful procedure where specialists design timetables that smoothly match expected demand.
This entails carefully allocating agents to designated shifts, taking into account their abilities and preferences, and guaranteeing complete coverage, especially during periods of high activity.
Call center workforce management software can maximize productivity and customer happiness by matching personnel numbers to projected demand.
At 110 Global, we understand the unique challenges faced by contact centers, from managing a diverse workforce to meeting customer demands efficiently. Our WFM software is your solution to address these challenges and more. Here's how it can benefit your contact center
Efficient Workforce Management for
Contact Centers of Any Size
Demand Forecasting
This involves using historical data, trends, and seasonality to predict how many customer interactions (such as phone calls, emails, chats) are likely to occur in the future. Accurate forecasting is crucial for proper staffing.
Agent Scheduling
Once the demand is forecasted, WFM professionals create agent schedules that align with predicted demand. This includes assigning agents to specific shifts, considering their skills and preferences, and ensuring adequate coverage during peak times.
Resource Allocation
WFM aims to optimize resource allocation, ensuring that you have the right number of agents with the right skills available to meet customer needs while minimizing overstaffing and understaffing.
Workforce Optimization
The overarching goal of WFM is to optimize the workforce to ensure that customer service levels are met efficiently and at the lowest possible cost.
Performance Analytics
Historical data and performance metrics are continuously analyzed to identify areas for improvement. This includes evaluating agent performance, customer satisfaction, and operational efficiency.
Meet Our Great Team Members
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
Meet Our Great Team Members
Chief Scientist
Joan Curran
Continuity Announcer
Jean Byrne
Meteorolgical Officer
Meteorolgical Officer
Meteorolgical Officer
Who We Are
We possess over 30 years experience in the contact center industry. You can rely on us to understand your specific needs and challenges. We love this industry, and are committed to helping write success after success story. If our standard solutions don’t completely meet your needs, we can discuss additional development that will suit. Our work history includes MCI, Gateway, and Acer.
What We Do
With over 30 years of experience in the contact center industry, we offer feature rich and functionally friendly secure, hosted workforce management solutions for contact centers big and small, for a reasonable price. We don’t believe WFM should cost you a small fortune to be genuinely effective.”
Affordable and Feature-Rich Contact Center Solutions
Performance analytics is the process of continuously analyzing past data and performance measurements to identify areas for improvement. This procedure includes evaluating call center workplace management software operational effectiveness, customer happiness, and agent efficacy
Drawing on our vast three-decade experience in the contact center workplace management software industry, we provide a range of feature-rich, easy-to-use, and securely hosted workforce management solutions. These solutions are customized to meet the requirements of contact centers, regardless of their size.
We are dedicated to providing these solutions at an affordable price because we believe that reasonable workforce management solutions should be free of a significant cash outlay. With our range of solutions, you can optimize your contact center’s performance without going over budget, ensuring long-term development and success.
Contact Us Now!
When it comes to labor management solutions, Global 110 LLC is an example of the best workplace management software. We provide feature-rich, user-friendly, secure hosted solutions for contact centers of all sizes and are dedicated to quality.
Our platform, intended to improve efficiency and streamline operations, combines technology with industry knowledge. Since we at Global 110 LLC are aware of the constantly changing needs of contemporary contact centers, our solutions are designed to accommodate new demands easily.
Whether you run a major corporation or a small business, our solutions are affordable and tailored to meet your requirements. In an increasingly digital world, our secure hosting guarantees data integrity and confidentiality, giving you peace of mind.
By utilizing our employee management solutions, organizations may enhance customer service, optimize resource allocation, and propel organizational success.
Enable your contact center to prosper in the current competitive industry by embracing personnel management that is efficient, dependable, and reasonably priced with Global 110 LLC as your partner. Contact us now to get the best workforce management software possible.
Sign Up For Our Newsletter
Read The Latest Blogs / Get Updates
It is a long established fact that a reader will be distracted by the readable content of a page when looking at its layout. The point of using Lorem Ipsum is that it has a more-or-less normal distribution of letters, as opposed to using ‘Content here, content here’, making it look like readable English. Many desktop publishing packages and web page editors now use Lorem Ipsum as their default model text, and a search for ‘lorem ipsum’ will uncover many web sites still in their infancy. Various versions have evolved over the years, sometimes by accident, sometimes on purpose (injected humour and the like).
Get In Touch
Affordable, feature rich workforce management solutions
In today’s fast-paced business landscape, optimizing your contact center operations
But what is contact center workforce management really?”
Contact Center Workforce Management (WFM) is a strategic discipline and
